Whitfield Surgery is available by telephone:     

Monday- Friday 8.30am - 1pm

High Street Surgery is available by telephone:   

Monday - Friday: 08.00 - 12.30 / 14.00 - 18.30

Phone Calls

Phone calls will be received at both surgeries during the opening times given.  Calls may be recorded for quality, factual and training purposes.  An answerphone with the Emergency On-call number will be in operation during closing times. Calls after 18.30 are diverted to the out-of-hours service.

You should use the NHS 111 service if you urgently need medical help or advice but not if it is a life-threatening situation.

Call 111 if:

• you need medical help but it is not a 999 emergency
• you think you need to go to A&E or another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call
• you need health information or reassurance about what to do next.

For less urgent health needs contact your GP or local pharmacist

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

Using Health Help Now Out Of Hours

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.

NHS Choices –  Information from the National Health Service on conditions, treatments, local services and healthy living.