Advice for patients attending hospital for surgery during the Coronavirus (Covid 19) Pandemic


You must isolate for fourteen days prior to admission, this also includes members of your household and the person who is bringing you to hospital, if they are not part of your household.

In practical terms, this means you must:

Stay at home.

Not go to work, school or public areas.

Do not attend any gatherings. This includes gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.

Avoid visitors to your home.

Ask friends, family members or delivery services to carry out errands for you - such as getting groceries, medications or other shopping

Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough.


You will receive a phone call four days prior to admission to arrange your Covid swab which will be done three days prior to admission at the hospital closes to your home address. This is a drive through service so you must arrive in a car, not public transport, but you can attend on foot if you live close to the hospital. You must attend for this otherwise your surgery will be cancelled. Please note: you will only be contacted if the result is positive.


On the day of surgery, you will be required to have your temperature taken on arrival to the Department. The person who is bringing you to the hospital needs to stay in their vehicle, for approximately 20 minutes to allow time for checks to be taken. Please ensure you bring all contact numbers with you.

If you develop any of these symptoms, cough or cold, a high temperature, loss of taste and smell, fatigue and muscle aches, please contact the Pre-Assessment Team on:

Queen Elizabeth Queen Mother Hospital – 01843 725115

Kent and Canterbury Hospital – 01227 783114

William Harvey Hospital – 01233 616743

For further information please use the link:


Failure to follow any of the above instructions will result in your surgery being cancelled

The High Street and Whitfield Surgeries have a Patient Participation Group, If you wish to join please contact Sarah Jarvis on 01304 206463, She  will be happy to help you.

All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.

Patient Participation Group

Aims and Objectives

By working together and understanding the needs of the surgery and the patients we aim to:

  • Learn more about our patients’ experiences.
  • Make sure services are designed and adapted to respond better to our patients needs.
  • Tap into the enthusiasm and energy of our patients to make long term improvements.
  • Develop and encourage closer relationships between staff and patients.
  • Promote patient education.
  • Improve the quality of care we provide.
  • Identify ways of meeting patients’ needs more appropriately.
  • Be able to use information provided by patients to help make improvements
  • Make sure changes make sense to those that are affected by them.
  • Ensure closer liaison between patients, Clinical Commissioning Groups and Social Services

House Keeping and Terms of Reference

House Keeping

  • The group will meet every 2 – 3 months.
  • The group will ideally have at least 6 patients present.
  • The group will be chaired by Lorraine, the Practice Manager
  • Notes will be taken of meetings by Mrs. Linda. Alvey
  • Minutes will be tabled at Partners Meetings by Lorraine, the Practice Manager who will act as the link between the Patient Reference Group and the Practice.
  • Minutes of meetings will be made available in the reception waiting area.
  • All members of the Patient Reference Group will be required to sign the NHS Confidentiality Code of Conduct

Terms of Reference

  • To provide a voice as patients on behalf of the population registered at the surgery.
  • To recognise the need to consult with the wider registered population at the surgery on some issues, where specific groups will need to be targeted for their views eg children and young people, older people, people with disabilities etc.
  • To achieve a dialogue between patient and practice so that some balance can be achieved between any conflicting aims and expectations.
  • To provide feedback for planning new services and evaluation existing ones.
  • To raise awareness of gaps in services and propose resolutions to help bridge gaps. 6. To provide a forum for trends in complaints to be discussed and proposals for resolution developed
  • To hear reports of successes and praise the surgery and its staff receive from patients.

Join Us

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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