Advice for patients attending hospital for surgery during the Coronavirus (Covid 19) Pandemic


You must isolate for fourteen days prior to admission, this also includes members of your household and the person who is bringing you to hospital, if they are not part of your household.

In practical terms, this means you must:

Stay at home.

Not go to work, school or public areas.

Do not attend any gatherings. This includes gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.

Avoid visitors to your home.

Ask friends, family members or delivery services to carry out errands for you - such as getting groceries, medications or other shopping

Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough.


You will receive a phone call four days prior to admission to arrange your Covid swab which will be done three days prior to admission at the hospital closes to your home address. This is a drive through service so you must arrive in a car, not public transport, but you can attend on foot if you live close to the hospital. You must attend for this otherwise your surgery will be cancelled. Please note: you will only be contacted if the result is positive.


On the day of surgery, you will be required to have your temperature taken on arrival to the Department. The person who is bringing you to the hospital needs to stay in their vehicle, for approximately 20 minutes to allow time for checks to be taken. Please ensure you bring all contact numbers with you.

If you develop any of these symptoms, cough or cold, a high temperature, loss of taste and smell, fatigue and muscle aches, please contact the Pre-Assessment Team on:

Queen Elizabeth Queen Mother Hospital – 01843 725115

Kent and Canterbury Hospital – 01227 783114

William Harvey Hospital – 01233 616743

For further information please use the link:


Failure to follow any of the above instructions will result in your surgery being cancelled

The High Street and Whitfield Surgeries have a Patient Participation Group, If you wish to join please contact Sarah Jarvis on 01304 206463, She  will be happy to help you.

All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.

Clinics & Services

Family Planning

All the doctors are qualified to provide a full range of contraceptive services which are available free of charge at an ordinary appointment. This includes emergency morning after pill. We also provide a coil fitting clinic once a month with Dr Stevens. Please ask at reception for more details or to make an appointment.

Cervical Smear Tests

Smear tests for women involve examination of the cervix (neck of the womb) to check for changes which can occur. This test is usually done mid-cycle by the Practice Nurse. We recommend that all women aged between 25 and 64 years have a smear taken every three years. 

The computer recall system should ensure that all eligible women receive a reminder when they are due for a smear. Please respond promptly to avoid unnecessary administration. You will be notified by the William Harvey Hospital Laboratory of your result directly to your home address.

Child Health / Immunisation Clinics

We currently hold a Baby Clinic on a Thursday morning with a GP and Practice Nurse. Appointments are generated and sent out to all babies and children. 

Babies who are unwell should not come to the Clinic but should be seen by their own doctor in surgery.

Minor Surgery

Dr Karthik carries out joint injections and minor surgery. Please ask at Reception for an appointment for these services. 

Asthma Clinic

Each patient with asthma is invited to have an annual review with our Practice Nurse.  Please contact Reception regarding times for this clinic.

Diabetic Clinic

We invite all our diabetics patients to have an annual check with our Practice Nurse, this includes a diabetic foot check.

NHS Health Check

We invite all our patients who are not on any disease register to come in and see our Health Care Assistant for a free health check. This is offered to patients in certain age groups. Please check with reception before making an appointment.

We also provide the following services on a regular basis. Please ask at reception for further information:

  • Routine and emergency consultations with a doctor or Nurse Practitioner
  • Minor illness clinics
  • Home visits - Please see tab under appointments for further information
  •  COPD/Spirometry
  • Blood Pressure
  • ECGs
  • Phlebotomy
  • Travel Vaccinations and Advice - Please see above tab for more information
  • Dressing and wound management
  • Removal of sutures and staples
  • Dopplers
  • Ear Syringing
  • Dementia Screening and Reviews
  • Learning Disabilities Reviews
  • Medication Reviews
  • In-House Physiotherapy
  • In-House Ultrasound
  • In-House Counselling
  • Dermascopy
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